Florida Roof Insurance Claims
Florida is the only state with a statutory homeowner-funded inspection right for aging roofs: for any roof 15 years or older, an insurer must allow the policyholder to commission an inspection before conditioning policy issuance or renewal on roof replacement (Fla. Stat. §627.7011(5)). Verified by site owner against leg.state.fl.us.
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TL;DR
Florida insurers must respond to claim communications within 7 days and pay or deny within 60 days (Fla. Stat. §627.70131). You have 1 year to file a new or reopened claim and 18 months for a supplemental claim (§627.70132), counted from landfall or the NOAA-verified storm date, not the day you found the damage.
Wind and hail deductible
Many coastal and storm-prone states require a separate wind or hail deductible, often expressed as a percentage of dwelling coverage rather than a flat dollar amount. This is separate from your all-perils deductible and typically larger.
| Mandatory separate wind/hail deductible | Florida law does not mandate a separate wind or hail deductible in the voluntary market. However, insurers writing homeowners policies must offer hurricane deductibles at four statutory amounts (§627.701(3)(a)). A separate roof deductible (§627.701(10)) is an optional carrier endorsement - not a market-wide requirement. Verified by site owner against Fla. Stat. §627.701 at leg.state.fl.us. |
| Typical range | Hurricane deductible: insurers must offer $500, 2%, 5%, and 10% of Coverage A (dwelling limit). A percentage option applies only if it exceeds $500; different tier rules apply above $250,000, $1 million, and $3 million dwelling limits. Separate roof deductible: capped by statute at the lesser of 2% of Coverage A or 50% of the cost to replace the roof - whichever is smaller (§627.701(10)). Verified by site owner against Fla. Stat. §627.701 at leg.state.fl.us. |
| Applies to | Both the hurricane deductible and the separate roof deductible are applied against Coverage A (the dwelling limit), not the claim amount - subject to the roof deductible's 50%-of-replacement-cost cap. Verified by site owner against Fla. Stat. §627.701 at leg.state.fl.us. |
Florida homeowners may face up to three different deductibles depending on cause of loss. (1) All-other-perils (AOP): the standard flat-dollar deductible, applies when no special deductible governs. (2) Hurricane deductible (§627.701(3)(a) and (5)): applies to losses caused by a hurricane as defined in §627.4025(2)(c). It applies ONCE per calendar year across all covered hurricane losses - not per storm. If a second hurricane hits in the same year, the insurer applies the greater of the remaining hurricane deductible or the AOP deductible. (3) Separate roof deductible (§627.701(10)): an optional endorsement a carrier may include. It applies only to claims adjusted on a replacement cost basis where the roof repair equals or exceeds 50% of the total roof. It does NOT apply to: total loss under the valued policy law (s. 627.702), roof loss caused by a hurricane (s. 627.4025(2)(c)), roof loss from a tree fall or other hazard that punctures the roof deck, or any repair covering less than 50% of the roof. If the roof deductible applies, no other deductible applies to that loss. The policyholder can reject the roof deductible endorsement by signing an insurer-filed form at issuance or renewal. Disclosure: hurricane deductible requires an 18-point boldface statement on the policy face and the actual dollar value on the declarations page. Roof deductible requires an 18-point boldface warning on the page immediately behind the declarations page, with no other policy language on that page. Verified by site owner against Fla. Stat. §627.701 at leg.state.fl.us.
Roof age and insurability
Florida law restricts an insurer's ability to refuse or non-renew coverage based on roof age alone, and gives homeowners with roofs 15 years or older the right to commission an inspection before the insurer can require replacement.
Homeowner inspection right - roofs 15 years or older
For a roof 15 years or older, the insurer must allow the policyholder to have the roof inspected by an authorized inspector at the policyholder's expense before the insurer may require roof replacement as a condition of issuing or renewing the policy (Fla. Stat. §627.7011(5)(b)). Verified by site owner against leg.state.fl.us.
If the authorized inspector's report shows the roof has 5 or more years of useful life remaining, the insurer may not refuse to issue or renew solely because of roof age. If the report shows fewer than 5 years remaining, the insurer may require replacement (Fla. Stat. §627.7011(5)(b)). Verified by site owner against leg.state.fl.us.
| Roofs under 15 years | An insurer may not refuse to issue or refuse to renew a homeowners policy solely because the roof is less than 15 years old (Fla. Stat. §627.7011(5)(b)). Verified by site owner against leg.state.fl.us. |
| Authorized inspectors | Authorized inspector means: a licensed home inspector (§468.8311), a certified building code inspector (§553.71), a licensed general, building, residential, or roofing contractor (§489.111), a licensed professional engineer (§471.023), a licensed architect (§481.213), or any other qualified individual recognized by the insurer (Fla. Stat. §627.7011(5)(a)). Verified by site owner against leg.state.fl.us. |
| How roof age is calculated | Roof age is calculated from the date on which 100% of the roof surface area was last built, installed, or replaced. Partial replacements do not reset the clock unless they cumulatively reach 100% of the surface area (Fla. Stat. §627.7011(5)(d)). Verified by site owner against leg.state.fl.us. |
| Effective date | Applies to policies issued or renewed on or after July 1, 2022. |
Source: Fla. Stat. §627.7011(5). Verified by site owner against leg.state.fl.us.
Claim filing deadlines
These are the homeowner's deadlines - how long you have to file, reopen, or supplement a claim. All run from the date of loss, not the date you discover the damage.
Date of loss for weather events
For hurricanes, tornadoes, windstorms, severe rain, and other weather events, the date of loss is the date the hurricane made landfall or the date NOAA verifies the weather event - NOT the date the homeowner discovers the damage (Fla. Stat. §627.70132(3)). A homeowner who discovers roof damage four months after a hurricane has eight months remaining on the filing deadline, not twelve. Roof damage frequently surfaces months after the storm; knowing this rule is the most time-sensitive thing a Florida homeowner can know before filing. Verified by site owner against leg.state.fl.us.
| New claim | 1 year from date of loss (Fla. Stat. §627.70132(2)). Verified by site owner against leg.state.fl.us. |
| Reopened claim | 1 year from date of loss. A reopened claim is one the insurer previously closed and has agreed to reopen to pay additional costs for a loss that was already disclosed (Fla. Stat. §627.70132(1)(a) and (2)). Verified by site owner against leg.state.fl.us. |
| Supplemental claim | 18 months from date of loss. A supplemental claim covers additional loss or damage from the same peril that was already adjusted, or additional loss or damage discovered while completing repairs under an open claim (Fla. Stat. §627.70132(1)(b) and (2)). Roof example: if a contractor removes shingles and finds rotten decking not visible in the original adjustment, that is a supplemental claim with 18 months - not a new claim with 12. Verified by site owner against leg.state.fl.us. |
| Tolling | All deadlines are tolled during a servicemember's deployment to a combat zone under Fla. Stat. §250.01 (§627.70132(2)). Verified by site owner against leg.state.fl.us. |
Source: Fla. Stat. §627.70132. Verified by site owner against leg.state.fl.us.
Prompt payment law
State prompt payment statutes set deadlines for how quickly an insurer must acknowledge, accept or deny, and pay a claim. Missing these deadlines can entitle you to penalty interest.
| Acknowledge claim within | 7 calendar days from receipt of any communication from the claimant regarding a claim that requires a response (Fla. Stat. §627.70131(1)(a)). If the claimant is represented by counsel, this duty narrows to providing required claim forms and instructions only - the insurer is not required to respond substantively to the attorney within 7 days (§627.70131(1)(c)). Verified by site owner against leg.state.fl.us. |
| Accept or deny within | 60 calendar days after the insurer receives notice of an initial, reopened, or supplemental claim (Fla. Stat. §627.70131(7)(a)). A partial payment within 60 days is compliant if the insurer accompanies it with a written notice stating that evaluation of the remaining portions of the claim is continuing (§627.70131(6)(b)). Failure to pay or deny within 60 days is a violation of the Florida Insurance Code but does not by itself form the sole basis for a private cause of action (§627.70131(7)(a)). Verified by site owner against leg.state.fl.us. |
| Pay approved claim within | Same 60-day deadline as the accept-or-deny obligation - §627.70131(7)(a) combines payment and denial into a single deadline. See acceptOrDenyDays. Verified by site owner against leg.state.fl.us. |
| Storm/catastrophe extension | An extension is available under §627.70131(5)(a)1, but it is not automatic. It requires the Office of Insurance Regulation to issue an order finding that a triggering event renders insurers unable to comply with the 60-day deadline. Triggering events: a state of emergency declared by the Governor under s. 252.36; a security breach reportable under s. 501.171(3); or an information technology issue. OIR may not extend the pay-or-deny period by more than 30 additional days, making 90 days the absolute ceiling and only when an OIR order is in effect. A hurricane declaration alone does not extend the 60-day deadline - an OIR order under (5)(a)1 is also required. Verified by site owner against leg.state.fl.us. |
| Late-payment penalty | Interest at the rate established under Fla. Stat. §55.03, accruing from the date the insurer received notice of the claim (§627.70131(7)(a)). The §55.03 rate is a variable rate set quarterly by the Chief Financial Officer based on the federal reserve discount rate; it is not a fixed statutory percentage. Verified by site owner against leg.state.fl.us. |
Source: Fla. Stat. §627.70131 (2026). Verified by site owner against leg.state.fl.us.
Investigation sub-deadlines Florida insurers must meet
Investigation sub-deadlines under §627.70131: (1) The insurer must begin investigation of a claim within 7 days after receipt of proof-of-loss statements from the claimant (§627.70131(3)(a)). (2) Physical inspection of the property, where required, must be completed within 30 days after receipt of proof-of-loss (§627.70131(3)(b)). (3) Where an adjuster generates a written estimate, a copy must be sent to the claimant within 7 days after the adjuster prepares it (§627.70131(3)(e)). Tolling: all deadlines toll during mediation or alternative dispute resolution, and when the policyholder fails to provide requested material information within 10 days of the request - but only if the insurer sent the information request at least 15 days before the applicable deadline (§627.70131(8)). Verified by site owner against leg.state.fl.us.
Recoverable depreciation
Most states allow carriers to withhold depreciation until repairs are complete (the standard RCV structure). Some states restrict this or give policyholders additional recourse.
On a replacement cost dwelling policy, the insurer must initially pay at least ACV minus the applicable deductible, then pay remaining amounts as work is completed (Fla. Stat. §627.7011(3)(a)). Exception: where a separate roof deductible under §627.701(10) applies, the insurer may limit the initial roof payment to ACV until it receives reasonable proof that the policyholder has paid the roof deductible. Reasonable proof includes a cancelled check, money order receipt, credit card statement, or an executed installment plan or financing arrangement. On a total loss of the dwelling, the insurer must pay the full replacement cost with no depreciation holdback (Fla. Stat. §627.702). Verified by site owner against leg.state.fl.us.
Matching and uniformity
Some states require insurers to pay for repairs to undamaged areas when damaged replacements cannot be matched. Florida has such a provision - but it is qualified, and policy language can displace it.
Not a guarantee of full roof replacement
Florida's matching provision is not a guarantee of full roof replacement when only part of a roof is damaged. An insurer that patches the affected section with reasonably similar - but not identical - materials may satisfy the 'reasonable match' standard. The statute gives the insurer latitude on cost and useful life. Homeowners relying on matching for full replacement should verify their policy language and get the insurer's position in writing before signing a contractor contract.
| Statutory requirement | Florida has a matching requirement: where items replaced under a covered loss do not match in quality, color, or size, the insurer shall make reasonable repairs or replacement of non-damaged portions in the affected area to achieve a reasonable match (Fla. Stat. §626.9744(2)). Verified by site owner against leg.state.fl.us. |
| Insurer's latitude | The requirement is qualified in three ways. First, the insurer may weigh the cost of repairing undamaged portions against the degree of uniformity achievable without that cost. Second, it may consider the remaining useful life of the undamaged portion. Third, it may consider any other relevant factors. An insurer may deny a full-replacement matching claim on cost grounds without necessarily violating the statute. Verified by site owner against leg.state.fl.us. |
| Policy language override | The section opens 'Unless otherwise provided by the policy', so policy language can displace the matching requirement. A policy that expressly limits payment to damaged areas only, or that excludes matching as a covered loss, may override this protection. Verified by site owner against leg.state.fl.us. |
Source: Fla. Stat. §626.9744(2). Verified by site owner against leg.state.fl.us.
Anti-concurrent causation clause
ACC clauses exclude coverage when an excluded peril (e.g. flooding) contributes to a loss alongside a covered peril (e.g. wind). Some states restrict ACC clauses or require carriers to apportion covered vs excluded damage.
Governed by case law, not statute - policy wording controls
The answer depends on the wording of your own policy's exclusions, not on a Florida-wide rule. Florida's default is the concurrent cause doctrine: where independent perils converge and no single cause is the sole or proximate cause, coverage may exist even if one peril is excluded - Sebo v. American Home Assurance Co., 208 So. 3d 694 (Fla. 2016). Critical qualifier: Sebo turned on the absence of ACC language in the exclusion at issue; the court noted the insurer had used it elsewhere in the same policy. Where ACC language is present in the relevant exclusion, Sebo does not help the policyholder. Look for wording like 'directly or indirectly… regardless of any other cause or event contributing concurrently or in any sequence' in your exclusions. This is what decides wind-versus-flood disputes after a hurricane and damage-versus-wear disputes.
Source: Sebo v. American Home Assurance Co., 208 So. 3d 694 (Fla. 2016). Verified by site owner.
Where to get help
If you believe your claim was handled improperly, file a complaint with the state consumer regulator. Complaints are free, create a paper trail, and sometimes prompt carriers to reconsider a decision.
Florida has two separate insurance regulators
Florida Department of Financial Services (consumer complaints and claim disputes): handles consumer complaints and claim disputes. If your claim was mishandled, this is where you go.
Florida Office of Insurance Regulation (rates, filings, company licensing, market conduct): handles rates, company filings, licensing, and market conduct. FLOIR regulates the insurance market but has no consumer helpline. Homeowners with a claim dispute go to DFS, not FLOIR. FLOIR's own consumer page at floir.gov/consumers/ directs visitors to DFS. Verified by site owner against floir.gov/consumers/.
| Consumer complaints (DFS) | https://myfloridacfo.com |
| DFS consumer helpline | 1-877-693-5236 (in-state) / 850-413-3089 (out of state) / Consumer.Services@myfloridacfo.com. Operated by DFS Division of Consumer Services. Verified by site owner against floir.gov/consumers/. |
| Market regulator (FLOIR) | https://floir.gov |